Return & Cancellation Policy

At TechSej Business, we value your satisfaction. If you’re not happy with a purchase, our policies are designed to ensure a smooth and transparent experience.

🛍️ Return Policy

You can request a return under the following conditions:

Eligible for Return

  • Product received is damaged, defective, or not as described
  • Wrong item delivered
  • Missing items from your order

Return Conditions

  • Return request must be raised within 7 days of delivery
  • Product must be unused, with original tags and packaging
  • Include invoice or proof of purchase

Non-Returnable Products

  • Downloadable or digital products
  • Personal care items (used or unsealed)
  • Items marked as “Non-Returnable” on the product page

How to Request a Return

  1. Go to My Account > Orders
  2. Click Request Return next to the relevant item
  3. Our team will review and schedule a pickup (where applicable)
  4. Once the product is received and inspected, your refund/replacement will be processed

🔄 Replacement Policy

We offer free replacements if:

  • The item is defective or damaged
  • You received the wrong item

Replacements are subject to availability. If unavailable, we’ll issue a full refund.

❌ Cancellation Policy

Before Shipment

  • Orders can be cancelled anytime before they are shipped.
  • Go to My Account > Orders and click Cancel Order

After Shipment

  • Once shipped, orders cannot be cancelled. You may still be eligible for a return after delivery (see Return Policy above).

đź’¸ Refunds

  • Refunds will be processed to the original payment method within 5–7 business days after we receive and verify the returned product.
  • For Cash on Delivery (COD) orders, refunds will be issued via UPI or bank transfer (you’ll be asked to share your details securely).

đź“ž Need Help?

Contact our support team via:

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